Archive for the ‘BPO News’ Category
Genpact laps up Citi’s BPO arm
India largest BPO company and the NYSE listed Genpact is said to have won the race to buy out Citi group call centres in India. The deal was clinched after a week of final negotiations for around $700 million, according to industry sources.
“No comment and nothing accurate in the rumours at all,” said Genpact president and CEO Pramod Bhasin who long with senior executives, is stationed in New York to stitch up the deal. The final leg of negotiations had just two suitors Genpact and Mumbai based Firstsource the only large third party BPOs who specialise in banking and insurance processes. Through both companies are said to have quoted around $700 million each for the buyout, Genpact is said to have won the deal on its ability to raise the required finances easily. With its win, Genpact will reaffirm its position as India’s largest …
Govt dials help to save stressed BPO staffers
The phone never stops ringing and the callers are often rude and abusive. Work timing are erratic and social life is non-existent. And yet, the basic rule at work is clear and simple yyou are to provide service with a smile.
A job ina call center can be stressful. And, it is starting to show. Teenagers straight to show. Teenagers straight out of school and college, looking to make a fast buck, are collapsing in front of their computers. Executives in their early 30s are suffering heart attacks and a large section is complaining of frequent chest pain, high blood sugar and cholesterol levels.
Alarmed by the rise in such figures, the ministries of health and information technology have decided to crack the whip on India’s booming BPO sector. A dedicated ‘IT Workplace Health Policy’ is being formulated to tackle the menace jointly by Union health minister A Ramadoss and IT …
Rupee rise will hurt export growth
will put pressure on trade: Moody’s
The appreciating rupee is expected to hamper export growth while encouraging imports and there by the country’s trade and current account deficits are likely to come under pressure, the economic analysis wing of Moody’s the global credit rating agency has said.
In its report on India titled ‘India Outlook: the Elephant’s Charge Expected to Slow’, Moody’s Economy.com has said: “… the strong rupee will continue to temper the expansion of India’s export sector and suport import demand, putting even more pressure on the country’s gaping trade and current account deficits”.
In just the first four months of the current fiscal year, the trade deficit, according to official data, has already increased by 61percent at $ 25,619.85 million as compared to $15,841.22 million during the same period a year ago.
Lower export target
While the growth in exports, fixed at $160 billion for 2007-08, is expected to be at a …
Medicine helpline in need of help
A consumer helpline that needs help! That seems to be the case with the consumer helpline for medicines launched in October last year with much fanfare. Announced as an initiative for the “common man” by Union minister for the chemicals Ram Vilas Paswan, whose ministry controls pharmaceutical prices, the ‘medicine price helpline’ was supposed to provide information on essential drugs if a consumer called up a phone number 95124-39898080 (in Delhi) or 0124-39898080 (any where in the country). The 24×7 medicine at the initiative of the ministry of NGO, Consumer Voice, to answer queries related to the MRP (maximum retail price) of medicines, so that a uniform price is charged for a particular across the country.
The helpline was also setup to give information to consumers on availability and exact price of the medicines sold by chemist stores in the market, and to prevent them from being overcharged, particularly for people …
Dot plans mobile directory
May Opt For Call Centre or Website Routed Mobile Number Access system
The department of telecom (DoT) is considering ways of introducing a mobile phone directory through public-private partnership mode, a move strongly opposed by private operators citing privacy and churn causes.
Mobile customers, particularly the pre-paid ones, who form 80 percent of the total subscriber base, can change the number frequently, making it difficult to create a mobile directory in printed from, official sources said.
Hence , a call center or website routed mobile number access system has been looked at they said. Under such a system, a person can call up a call center or go to a website to find the number of a particular subscriber. DoT can outsource this process to an external agency in a public-private partnership.
The department has put up a proposal to this effect to communications minister A Raja, who has to take a call on …
Apollo Health Street acquires U.S. BPO
The deal is valued at Rs.697crore;the two companies will work together
Apollo Health Street(AHS), a health care outsourcing arm of the Apollo group, has acquired the Atlanta based BPO and enterprise support solutions company, Zavata for Rs. 697crore.This was the fourth acquisition for Apollo Health Street and the second in the U.S. provider space.The takeover would strengthen AHS’s position as a leading provider of outsourcing solutions in the health care industry, according to the Chairman of Apollo Health Street, Prathap C Reddy said Bank of India and Barclays Capital had structured a debt for Rs. 550crore. The balance would be from internal accrual, of which 50 per cent would be from Apollo Group of Hospitals and the balance from other promoters. Dr. Reddy said the combined organization would have more than 100 customers and over 2,500 employees in the U.S. and in India. It would the largest focussed health care …
Infosys BPO announced
Infosys BPO announced on wednesday that it would focus more on the clients based in the countries others than the US to sustain its curtent 70 percent annual growth. Infosys BPO ltd CEO and managing Amitabh Chaudhry said, “Our current business exposure to the US is around 60 percent. Since the profit margins of most of finance sector companies in the US are currently going down, we have planned to curtail our current US exposure to maximum 50 percent level in order to sustain the current 70 percent annual growth of our company.Also, the last two quarters in the US have witnessed a major slowdown in the economy.
We have assessed other overseas locations like Europe and Australia as more lucrative in terms of future growth prospects ideally, we wish to maintain our …
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